PostX integrates with your social media page, allowing multiple users to post directly to the page in real time. The purpose of this is to capture the moments that count, with the people that count.

PostX will connect your business and its clients more deeply by capturing the happy moments your customers share with your brand. After capturing these loyalty building moments in a customised templated Facebook post, PostX will reach out to the customer, send them a customised SMS/WhatsApp with a link to the emotion packed, branded social media post on your page.

All posts have the option of being posted 'live' or to 'drafts' where they can first be reviewed prior to going live on your page. For a small fee, PostX will even do this for you.

Benefits:

• Increase social media marketing efficiency. Greatly reduce post purchase dissonance in your customers.
• Greatly increase recurring interactions with your business.
• Make the customer feel appreciated.
• Increase the likelihood of recommendations and positive reviews.
• Emotionally connect with the customer. Increase brand awareness through increased social engagement.

PostX is designed to create engagement through capturing a memorable event into an image. The image is the cornerstone to the customer connection and the trigger to drive engagement. As the engagement is organic, it is an excellent opportunity for your business to benefit from the image being branded. As the branding is embedded into the image, even if it is copied or saved your brand remains present.

How does it work:

• Multiple frames are uploaded into the backend and made available for selected post types. Once you have taken your picture, simply click the wand icon and select the frame you want to use.
• The viewport for the camera is locked to a square, ensuring optimal compatibility and stability across multiple mediums.
• Incorporate the frame selection into the customer experience by allowing your customer to select their own frame. Make your frames fun, topical and relevant to current trends and watch your engagement grow even more.

Your creativity options are endless ranging from watermark overlays to cut-outs.

PostX is geared to drive reviews for your business. Reviews are becoming increasingly relevant and if you do not have an average rating of at east 4 to 4.5 you should be worried. This is because your average rating will impact your SEO efforts and even determine whether you list or not!

How do you drive positive reviews for your business? Simple, ask for them. Sounds too easy yet we either don't do it or fear what our customers may say. How you ask will determine how successful you are.

How does it work:

• You send a link to your customer via SMS/WhatsApp thanking them for their support and requesting their feedback.
• The link takes them to a fully customised HTML page where you give them options to provide feedback such as; send the DP/MD/GM/Owner an email/WhatsApp; request a callback; and if they were happy, request a Google Review.

The best part of the solution is that you can update it at any time and change your options and review platforms.

Establishing human connection and engagement from social and business platforms assists with conversions and reputation. Maintaining high response rates is made easy with PostX's unified inbox which includes comments, messages and reviews across popular platforms.

How does it work:

• Simply connect all your pages and profiles from our supported platforms.
• Load team members and assign them access to the business inbox by page/profile.
• Respond directly to comments, messages and reviews from within PostX.
• Transfer inbox threads between team members and integrate leads directly to your CRM system.
• Establish routing rules and SLA's.

Simplify community management with PostX today!

We all know that WhatsApp is the preferred messaging platform and contact method of choice for most customers nowadays. Incorporating WhatsApp into your business is made easy with PostX.

How does it work:

• Transfer an existing number or setup a new one within hours.
• Setup your key departments and establish routing rules such as keyword or menu selection.
• Load team members and assign them access to their respective departments. Establish a company 'fail-over' / 'catch-all' department.
• Setup trigger messages on your website and social media ads.
• Use our unique QR codes to enable either department or employee direct conversations.
• Engage in conversations using all forms of multimedia as supported by PostX.
• Transfer chats between team members and integrate leads directly to your CRM system.
• Establish routing rules and SLA's.
• Create templates for approved outbound messages or just use one of our pre-approved templates.

Simplify WhatsApp for Business with PostX today!